Refund and Returns Policy
Thank you for choosing Swglasses. We are committed to providing high-quality swimming goggles and a satisfying shopping experience. This “Refund and Return Policy” outlines the terms and conditions regarding product returns and refunds, aiming to ensure that all customers enjoy fair and transparent service. By purchasing our products, you agree to abide by the terms set forth below.
- Return Eligibility
You may return most Swglasses products within 30 calendar days of receiving your order, provided that the following conditions are met:
The product must be unused, unopened, and remain in its original, intact packaging.
The product must be free of damage, scratches, or any alterations (excluding normal wear and tear on the packaging caused during shipping).
Products that do not meet these criteria are generally ineligible for return or refund, unless the product contains a manufacturing defect or does not match your order specifications (subject to verification by our team).
- 30-Day Return Process
To initiate a return request, please follow these simple steps:
Within 30 days of receiving your order, please contact our customer support team and provide your order number, the product name, and the reason for the return (e.g., incorrect size, change of mind, or product defect).
Our team will review your request within 1–2 business days and issue you a “Return Authorization Number” (RA Number) along with detailed shipping instructions for the return.
Please carefully repackage the product in its original box, clearly mark the RA Number on the package, and ship it to the designated address provided by our team. Return shipping costs are the responsibility of the customer, unless the return is due to a manufacturing defect or an error on our part (e.g., shipping the wrong product).
Upon receiving the returned package, we will inspect the product. If the product meets our return eligibility criteria, we will proceed to process your refund or exchange immediately.
- Refund Processing (7-Day Window)
Once we confirm that the returned product meets the conditions for a refund, we will process your refund within 7 business days of receiving and inspecting the item.
The refund will be issued back to the original payment method used for the purchase (e.g., credit card, PayPal). Please note that the actual time required for a refund to reach your account depends on your payment service provider (typically arriving within 3–5 business days after we have processed the refund). Shipping fees paid at the time of purchase are non-refundable, unless the return is due to a manufacturing defect in the product or an error on our part.
If you receive a defective product, we will also reimburse the return shipping costs (please provide proof of shipping expenses).
- Exchanges
If you wish to exchange a product within 30 days of receipt (e.g., to switch to a different size, color, or model), please follow the same return procedure outlined above and clearly state your exchange request when contacting customer service. Once we have received and inspected the returned product, we will ship the replacement item to you (if the exchange is due to an error on our part, we will cover the shipping costs; otherwise, you will be responsible for the shipping fees).
- Exceptions
The following products are not eligible for return or refund, unless they possess inherent manufacturing defects:
Products that have been used, unsealed, or damaged due to customer actions.
Products missing their original packaging or accessories.
- Manufacturing Defects
If you discover a manufacturing defect in your product within 30 days of receipt (e.g., cracked lenses, a faulty strap, or poor waterproofing), please contact our customer service team immediately. We will offer you a free return, a full refund, or an exchange, and will cover all associated shipping costs. We may request that you provide photos or videos of the defective area for verification purposes.
- Contact Us
If you have any questions or concerns, or wish to request a return or refund, please contact our customer service team via the following methods:
Email: support@swglasses.us
Address: Room 402, Building 1-3, No. 67 Sihai Avenue, Jiangdong Subdistrict, Yiwu City, Zhejiang Province
We will respond to your request within 1–2 business days and assist you with the return and refund process.
- Policy Updates
Swglasses reserves the right to update this “Refund and Return Policy” from time to time. Any changes to the policy will be posted on our website, and the updated policy will take effect immediately upon publication. We recommend that you review this policy periodically before initiating a return.