Shipping Policy
Thank you for choosing Swglasses. This Shipping Policy details our order processing, delivery timelines, shipping methods, and related terms, aiming to ensure you have a clear understanding of the delivery process for your orders. By purchasing our products, you agree to the following terms.
Free Shipping
Swglasses offers free standard shipping on all worldwide orders, with no minimum purchase requirement. Regardless of the order quantity or product type (including most swimming goggles and related accessories), you will not be charged any additional shipping fees for your order.
Order Processing Time
All orders submitted through our website are processed within 1–3 business days (excluding weekends and public holidays). The order processing workflow includes order verification, product quality checks, packaging, and preparation for shipment.
Delivery Timelines
Once an order has been processed and shipped, the standard delivery timeframe is 7–15 business days (applicable to most countries and regions worldwide). Actual delivery times may vary slightly depending on your geographic location, local customs clearance procedures, and seasonal factors (such as holidays or peak shopping periods). Once your order has shipped, we will provide you with a tracking number so you can monitor the delivery status in real-time.
Order Tracking
After your order has shipped, we will send a shipping confirmation email to the email address you provided during checkout. This email will contain a unique tracking number and a link to check your order status. You may also log in to your personal account on the Swglasses website to view your order status and tracking information.
Customs and Duties
Swglasses is not responsible for any customs duties, taxes, or other fees levied by your country or region. Such fees (if applicable) are the sole responsibility of the customer and will be collected directly by local customs authorities upon delivery of the goods. We recommend consulting your local customs regulations prior to placing an order to understand any potential additional costs.
Delivery Exceptions
While we strive to deliver all orders within the specified timeframes, delivery delays may occasionally occur due to unforeseen circumstances or force majeure events. Such factors include, but are not limited to:
Delays in local customs clearance
Natural disasters, extreme weather conditions, or public health emergencies
Disruptions to logistics and transportation, or carrier delays
Incomplete or incorrect delivery information provided by the customer
If your order is delayed due to any of the above reasons, we will notify you via email as soon as possible and keep you updated on the latest delivery status. Incorrect or Damaged Packages
If you receive an incorrect product (e.g., wrong model, color, or size), or if the product is damaged during transit, please contact our customer support team within 30 business days of receiving your order. Please provide your order number, photos or videos of the incorrect or damaged product, and a detailed description of the issue. We will arrange for a free replacement or a full refund for you, and we will cover all associated shipping costs.
Undelivered Orders
If your order status shows as “Delivered” but you have not actually received the package, please first verify your delivery address, check your mailbox, or inquire with your local courier service provider. If you are still unable to locate the package, please contact our customer support team within 7 business days of the indicated delivery date. We will work with the carrier to investigate the issue and resolve it as quickly as possible (e.g., by reshipping the order or issuing a refund).
Contact Us
If you have any questions, concerns, or inquiries regarding the delivery status of your order, please contact our customer support team via the following methods:
Email: support@swglasses.us
Address: Room 402, Building 1-3, No. 67 Sihai Avenue, Jiangdong Subdistrict, Yiwu City, Zhejiang Province
We will respond to your request within 1–2 business days and assist you in resolving any delivery-related issues.
Policy Updates
Swglasses reserves the right to update this Shipping Policy from time to time. Any changes will be posted on our website, and the updated policy will take effect immediately upon publication. We recommend that you review this policy periodically before placing an order.